Author Archives: DoorVaani

About DoorVaani

Founder and owner of DoorVaani.com.

SIP Register failures debug using Wireshark

When your SIP Device like a soft-phone or IP-Phone or IP-PBX etc., is not able to register your VOIP Line username to DoorVaani SIP Server and you get a error message, there are some primary checks to be done as listed below:

Check VOIP Line username, password and SIP Host name

Please ensure you entered your correct VOIP Line username in your device. VOIP Line usernames are case-sensitive. You can see your VOIP Line usernames created by you in your DoorVaani.com account on “MY DASHBOARD > VOIP Lines / Rates / Acct. Credit” page accessible from the left hand side menu.
Please ensure you entered correct VOIP Line password in your device. VOIP Line passwords are case-sensitive. Just in case you forgot your VOIP Line password, you can reset it in your DoorVaani.com account. Please refer to https://doorvaani.com/blog/how-to-reset-voip-line-password/ for full details of VOIP Line password reset.
Please ensure you entered correct spelling of the SIP hostname / domain name in your device. The SIP hostname / domain name for most of the users is as1.doorvaani.com .

Internet Connectivity and Firewall checks

If you see all the above are correct, you should do the following primary Internet connectivity checks and firewall checks:

Please ensure your Internet connection is active and working and you have good Internet speed. If you are using a soft-phone app, for example Zoiper, on a mobile device, please ensure you have good signal strength – WiFi Signal or 4G signal as applicable to you. If you have access to both WiFi and 4G, please check both of these connections and check if it works on one of the connections but not on the other. For example it may work on 4G but not on WiFi or vice-versa.
If you are using WiFi connection or LAN Connection (IP-Phone connected through cable in your LAN), please check your Internet router. If there is a Firewall running in your router (In almost all cases there will be a Firewall running in your Internet router) and if it is preventing connections to DoorVaani SIP Server, you need to enable connections to pass through the Firewall. You would need to login into your router settings interface to check and do the firewall updates. If you don’t know how to do this, your best bet is to refer to the user manual of your router.
If you are running a soft-phone application, like Zoiper, on a computer (Windows or Mac etc), please ensure the local firewall (for example Windows Firewall), if any, running on your computer is allowing connections to DoorVaani SIP Server.

How to run a ping command

If you do not see any Internet connectivity or firewall issues, please do a ping to DoorVaani SIP Server. Ping check can be done in Windows command prompt or Mac Terminal. The command to run is as follows (For Windows:Press WindowsKey+R to open “Run” box. Type “cmd” and then click “OK” to open a regular Command Prompt.):

ping as1.doorvaani.com

The ping command will report any issues found or any packet losses. Screenshot of a successful ping command to as1.doorvaani.com is shown here below.

Ping Command in Windows

If none-of-the-above internet and connectivity checks resolves the problem, you should be using a freely downloadable packet capture program called Wireshark (Downloadable from https://wireshark.org). The rest of this blog post gives the full details on usage of Wireshark to do packets capture and save them in a file with a standard extension like a pcap or pcapng. This file can then be analysed to gain deeper insights to find the actual issues in the underlying network. A couple of more frequent issues are the DNS not able to resolve the as1.doorvaani.com domain and the user’s internet service provider (ISP) is blocking VOIP Communications. DNS resolution issues can be fixed by switching over to a pubic DNS like Google DNS.

Install and run Wireshark to save packet capture file

If you do not already have Wireshark installed on your computer, please go to https://wireshark.org and download it from there. Please ensure Wireshark is installed and running on a computer connected to the same network as your SIP Device experiencing register issues.
Wireshark Download
Select an installer as per your computer system.
Select a Wireshark Installer
For testing recommended soft-phone is ZoiPer. If you don’t have ZoiPer installed on the computer, please get it and install it (free version of Zoiper is good enough) from https://zoiper.com . You may want to refer to https://doorvaani.com/blog/install-and-configure-zoiper5-on-windows/ (For Zoiper configuration on windows) or https://doorvaani.com/blog/install-and-configure-zoiper5-on-mac-osx/ (For Zoiper configuration on mac).
Once Zoiper is installed and configured on your computer, please open it and get to the account setup page using “Setup gear wheel (in the top right) > Accounts > Click on account name under SIP”.
Open Wireshark and select the connection type you are using for example WiFi connection.
In Wireshark start the packet capture using the “Capture > Start” menu.
While the packet capture is started in Wireshark, switch over to Zoiper and click on the “Register” link in the top right. Wait until you see the error message and then you can stop capture in Wireshark.
Once the SIP register fails in your Zoiper stop the packet capture in Wireshark.
After you stop the packet capture, you can save a file in Wireshark using the standard, “File > Save” menu. This file can then be analysed to reveal the issues in the underlying network. Wireshark is smart enough to highlight the error lines in red.
Save Packet Capture file

Note: Wireshark is also helpful in resolving other network related issues like one-way voice or no voice on VOIP Calls.

DoorVaani Invoice Options

In DoorVaani you can choose when you want your invoices to be generated. DoorVaani provides the following two options to choose from:

Generate Invoices on shopping cart checkout (Default)
Generate One Invoice per month

To see your current invoice generation option or to do updates, please use “MY SETTINGS > Preferences” menu accessible from the left hand side menu bar.

Preferences Menu

On the preferences page, you will see the options for “When to generate Invoices”. “On shopping cart checkout” is the default option. Please select your option here and please enter an E-mail id to which you want your periodic invoices to be emailed (applicable only for periodic invoices like a monthly invoice). Please click on ‘Submit’ button to save your updates.

Invoice Generation Options

If you select “One invoice per month” option, you will be able to enter an E-mail id to which your invoice will be emailed. Invoices are usually generated on the 1st of the month for your purchases during the previous month which weren’t invoiced yet. You will be able to change this option and/or edit the e-mail id at any time. By default the e-mail id is your login e-mail id but you can change it to any other e-mail id.

Invoices email id

You can see the orders which are not yet invoiced by clicking on the “MY BILLING > Uninvoiced Orders” menu from the left hand side bar.

Uninvoiced Orders Menu

List of orders in your account which are not yet invoiced is shown to you as in the screen shot below. On generation of the periodic invoice, these items will go off of this list.

DoorVaani Telephony Integration with Zoho

DoorVaani telephony services are integrated with Zoho products over high performance REST APIs in a highly secure environment. Zoho users can simply click on the customer phone numbers in their Zoho products to initiate calls to their customers which are connected by DoorVaani. Once you add your Zoho products in your DoorVaani.com account, all of your calls whether outbound calls or inbound calls, whether you clicked on the customer number in your Zoho products or directly called the number it will be logged in Zoho and you have the opportunity to create the call disposition. This article explains how to use DoorVaani as an integrated service within your Zoho products.

Zoho DoorVaani Integration

In addition to a Zoho account with admin level access, you need a DoorVaani account to start with and if you don’t have one yet, you can register your account for free at https://doorvaani.com/register
You need at least one VOIP Line (a.k.a. SIP Account) in your DoorVaani account. If you don’t have a VOIP Line, please refer to http://doorvaani.com/blog/how-to-create-a-voip-line/ and create one. To place outbound calls, you would need a positive talk-time balance on your VOIP Line. Please refer to http://doorvaani.com/blog/how-to-add-talk-time-balance/ for information on adding talk-time balance to your VOIP Line.
If you want to get inbound calls, you would need at least one DID Local Phone Number or Toll-free phone number in your DoorVaani.com account. To get a Phone Number, please use “MY PHONE NUMBERS > Buy Phone Numbers” menu accessible from the left hand side in your DoorVaani.com account.
Please ensure that the country/countries you want to call is/are added to your DoorVaani.com “MY DASHBOARAD > Outgoing Call Countries” menu accessible from left-hand side.
Once you have all of the above, please click on “MY SETTINGS > Integration Settings” menu accessible from the left hand side in your DoorVaani.com account.
Integration Settings Menu
Please select “Zoho” in the drop-down box and click on “Add” button.
Select Zoho for Integration
You will be taken to your Zoho account and in case you are not already logged in into Zoho you will be asked to login with admin privileges. On the Zoho product page, please click on “Accept” button so that DoorVaani can get your Zoho Users information.
Zoho Authentication Page
Please go to the Zoho Phone Bridge Market Place and then select “DoorVaani” Provider.
Now you will be taken back into your DoorVaani.com account and you will see all of your Zoho users details like the user’s name and E-mail Id as in Zoho. Here you should be assigning a unique DoorVaani.com VOIP Line to each one of the Zoho Users.
Zoho Users
In case you do not want one or more Zoho users to be integrated into DoorVaani, you may please delete those users or disable their telephony. If you have changes in your Zoho Users you can sync them in your DoorVaani.com account.
Sync Updates to users in Zoho

Contact Us Signup to DoorVaani

Zoho is a registered Trade Mark of Zoho Corporation Private Limited

DoorVaani Telephony Integration with LeadSquared CRM

Progressive organisations want to use CRM solutions for efficiently managing their customer interactions. It will be a lot more convenient for sales and marketing personnel when cloud telephony service is integrated with the cloud CRM they use. DoorVaani cloud telephony service readily integrates with one such (among others) cloud based popular CRM called LeadSquared. This article explains how to use DoorVaani as an integrated service within your LeadSquared CRM account.

DoorVaani has developed a very easy to use API that works with “Universal Telephony Connector” of LeadSquared CRM. You can set up this “Universal Telephony Connector” to work with your DoorVaani account within a few minutes. Please follow the steps given below to get this done:

In addition to a LeadSquared CRM account with admin level access, you need a DoorVaani account to start with and if you don’t have one yet, you can register your account for free at https://doorvaani.com/register
You need at least one VOIP Line (a.k.a. SIP Account) in your DoorVaani account. If you don’t have a VOIP Line, please refer to http://doorvaani.com/blog/how-to-create-a-voip-line/ and create one. To place outbound calls, you would need a positive talk-time balance on your VOIP Line. Please refer to http://doorvaani.com/blog/how-to-add-talk-time-balance/ for information on adding talk-time balance to your VOIP Line.
Finally you need at least one DID Local Phone Number or Toll-free phone number in your DoorVaani.com account. To get a Phone Number, please use “MY PHONE NUMBERS > Buy Phone Numbers” menu accessible from the left hand side in your DoorVaani.com account.
DoorVaani.com will give you a unique CRM UserID and a API Secret key that you would need to enter in your LeadSquared “Universal Telephony Connector” settings screen. Please e-mail us on support@doorvaani.com to get your CRM UserID and API Secret Key. In your E-mail request please include your LeadSquared API Host, Access Key and Secret Key. Please refer to the screen shots in #20 below for information on how to get these three values. In the e-mail request also share your Call Route API – Lead Route V2 URL, Agent Popup API URL and Call Log API URL Please refer to the screen shots in #21 below for information on how to get these three URLs. Please ensure you e-mail us through your DoorVaani.com registered login e-mail id. You must protect your API Secret Key and should not share it with anyone else. Just in case your API Secret Key is compromised, please immediately inform us and get a new API Secret Key from us.
Ensure that a) The country/countries you want to call is/are added to your DoorVaani.com “MY DASHBOARAD > Outgoing Call Countries” menu accessible from left-hand side.
Once you have all of the above, please login into your LeadSquared account with admin privileges and click on “Apps > Apps Market Place” from the main menu in the top.
LeadSquared Apps Marketplace
In the LeadSquared Apps Market Place screen, please click on “Telephony” menu from the left hand side.
LeadSquared Telephony Menu
Click on “Universal Telephony Connector” tile.
LeadSquared Universal Telephony Connector
In the “Universal Telephony Connector” screen, mouse over the “SETTINGS” drop-down and then click on “Configure”. If not yet installed, you may need to “install” the Universal Telephony Connector before you can see the “SETTINGS” drop-down menu.
Configure LeadSquared Universal Telephony Connector
In the “Configure Universal Telephony Connector” popup, please click on the “+” sign in the top right to add a new connector.
LeadSquared Add Virtual Number
In the “Add Connector” screen, please select “Connector Type” as “LeadSquared Generic Telephony Connector” and you may name it as “DoorVaani” or any other name of your choice.
LeadSquared Add Connector Screen
On the DoorVaani connector tab, click on “Virtual Numbers” from the left hand side and then click on the “Add” button and then enter your DoorVaani.com DID Local Phone Number or Toll-free number and enter an identifier name like “DoorVaani Number”. Please refer to #3 above for full details on how to get a DoorVaani.com Local/Toll-free phone number.
Add DoorVaani Virtual Number in LeadSquared

If you have any changes in your virtual numbers you can also edit them by clicking on the edit icon as shown below.

DoorVaani Virtual Numbers Edit
Now click on “Agent Popup API” from the left hand side, click on the “Enable” check box to “enabled on” and then click on the “Save” button.
LeadSquared Agent Popup API Settings
Now click on “Click 2 Call” from the left hand side and please enter in the various inputs as given here (refer to the screen shot below): a)URL as https://doorvaani.com/ctc , b) HTTP Method as Post, c) Response keyword as “success” (without the quotes and all in lowercase letters), d) Request Type as JSON, e) Response Type as Text, f) Enable check box as “enabled on” and g) Data Template as in the following (including the curly braces) and replace the values of the last two parameters i.e. dv_api_key and dv_crm_user_id as received by you from DoorVaani (please refer to #4 above to get these values) and save your updates: {“PhoneNumberWithCountryCode”:”@PhoneNumberWithCountryCode”,”AgentNumberWithCC”:”@AgentNumberWithCC”,”AgentNumberWithoutCC”:”@AgentNumberWithoutCC”,”VirtualNumberWithoutCC”:”@VirtualNumberWithoutCC”,”VirtualNumberWithCC”:”@VirtualNumberWithCC”,”leadId”:”@leadId”,”leadPhone”:”@leadPhone”,”agentName”:”@agentName”,”agentEmail”:”@agentEmail”,“dv_api_key”:”*********“,”dv_crm_user_id”:”n“}
LeadSquared Click 2 Call Settings
Now go to “Manage Users” screen of your LeadSquared account and do these edits (click on the settings gear wheel of the respective user and select Edit) to the CRM user (Repeat for all of your CRM users):
LeadSquared Manage Users Menu
LeadSquared Edit User Menu

a) Edit User > Details : Agent Phone Numbers – Please enter the DID / Toll-free number you have bought from DoorVaani.com (LeadSquared CRM requires every user/agent to have a unique Phone Number).

LeadSquared Edit Agent Phone Number

b) Edit User > Other Details: Telephony Agent Id : Please enter your DoorVaani.com VOIP Line username as your Telephony Agent Id (exactly same as you have in your DoorVaani.com account and it is case sensitive), Each one of your agents must have his/her own unique telephony agent id – You can get as many VOIP Line user Ids as you need from your DoorVaani.com account c) Show Phone Call Popup: Yes . Ensure you save your updates.

LeadSquared Edit User Other Details
Now you can click on your lead phone numbers to place outbound calls, optionally fill in the popup page that comes up for both inbound and outbound calls (see screen shots of agent popups below) and see your calls log within your CRM admin area by going to “Settings > API and Webhooks > Telephony Logs”. When you click on a lead phone number to place outbound call, you may see a message asking for your confirmation. Just in case you do not want to see the confirmation message you can disable it by selecting “No” to “Show Phone Call Popup” in Edit User>Other Details screen as shown above in #16(b) screen shot.
LeadSquared Telephony Logs
When a lead phone number is clicked in LeadSquared CRM, you will first receive an inbound call (ensure your VOIP Line is registered to our SIP server through your device like soft-phone/IP Phone/IP-PBX etc) and on answering that inbound call by you/your agent, the outbound leg of the call towards your lead will be automatically placed by DoorVaani. When your outbound call is answered by your call recipient, you will see a pop-up in your CRM as shown below. Optionally you can enter information about your lead and about the conversation during your call in the popup and click on the save icon in the popup. Just in case you do not want to see the agent popup, you can disable it by “unchecking” the “Enable” check box in the Universal Telephony Connector Settings > Agent Popup API – please refer to #13 above for the screenshot.
Lead Squared CRM Outgoing Call Popup
When you get an inbound call, you will see the pop-up in your CRM as shown below. Optionally you can enter information about the caller and the conversation you had in your call and click on the save icon. Just in case you do not want to see the agent popup, you can disable it by “unchecking” the “Enable” check box in the Universal Telephony Connector Settings > Agent Popup API – please refer to #13 above for the screenshot.
Lead Squared CRM Incoming Call Popup
You must share your LeadSquared API Host, API Access Key and Secret Key with us (in your e-mail request as in #4 above to DoorVaani for CRM UserID and Secret Key) before we can generate your Unique CRM UserID and DoorVaani API Secret Key. Please refer to the steps shown in the screen shots below to see how to get these values to share with us. If you don’t see any Access keys, please click on “Generate Key” button to generate a new pair of Access Key and Secret Key.
LeadSquared API Keys Menu

LeadSquared API Access Key and Secret Key
In addition to the above three values as shown in #20 above, please include following three URLs (in your e-mail request as in #4 above to DoorVaani for CRM UserID and Secret Key) from your LeadSquared Telephony Connector Settings (Accessible from LeadSquared menu: Apps > Apps Marketplace > Telephony > Universal Telephony Connector > Settings > Configure): a) Call Route API – Lead Route V2 URL, b) Agent Popup API URL and c) Call Log API URL. Please refer to the screen shots below for information on where to get these three URLs
LeadSquared Call Route API URL (Lead Route V2)

LeadSquared Agent Popup API URL

LeadSquared Call Log API URL

How to get US Mobile Phone Number for use in creating FAFSA ID?

Are you a prospective student applying for admission into colleges or universities in USA? Many such students, regardless of their current country of residence, are eligible to get financial aid in the form of federal grants like Pell grants, Academic Competitiveness and National SMART Grants etc., To get these grants, which is free money and is not to be repaid back unlike loans, one needs to complete “The Free Application for Federal Student Aid” form, popularly know as FAFSA by creating a FAFSA ID at fafsa.gov or at studentaid.gov/h/apply-for-aid/fafsa. FAFSA Strongly recommends setting up a USA Mobile Phone Number for account recovery, and for informational text messages.

USA Mobile Phone Number for FAPSA Account Recovery

USA Mobile Phone Number for FAFSA Account Recovery

FAFSA Communication by Text Message

USA Mobile Phone Numbers provided by DoorVaani.com are capable of instantly receiving the text or SMS messages sent by FAFSA. When you register your account with FAFSA, you will be receiving a phone number validation text message to validate the USA Mobile phone number entered by you. Your FAFSA text / SMS messages will get instantly forwarded to your E-mail ID and also available to you to read in your DoorVaani.com account. Please note that one phone number can be associated with only one FAFSA ID. Where both the student and the parent need to create their own FAFSA IDs, as is the case in almost all of the situations, both of them should have and use their own unique USA Mobile Phone Numbers. USA Mobile Phone Numbers (of any USA Area Code) are very easy to get from DoorVaani.com. You can instantly get these numbers in fully working and activated condition with no delay. With each phone number you will get free unlimited inbound text messages, free voicemail and free unlimited inbound calls. Our phone numbers work in any country worldwide.

If you already have FAFSA ID with no USA Mobile Phone Number verified, you can add and verify a new mobile phone number now. You can verify your mobile phone number by logging in with your FAFSA ID and going to the “Personal Information” page under Settings. On this page, select verify your mobile phone number. You will be sent a secure code to enter to verify your phone number.

How to get the USA Mobile Phone Number from DoorVaani.com?

If you haven’t yet registered your account with us, please go ahead and register your account for free. Once you register your account you will be able to login into your account and create a VOIP Line and immediately buy the USA Phone Number.

Get your USA Mobile Phone Number from us now and brighten your chances of getting more financial aid and admissions into USA Colleges and universities. We made it so affordable and effortless for you!

FAFSA Form

You may also be interested in the following information:

E-mail Forwarding of inbound SMS or Text messages: http://doorvaani.com/blog/email-forwarding-of-inbound-sms/

How to use DoorVaani voicemail: http://doorvaani.com/blog/how-to-use-doorvaani-voice-mail/

VOIP Number use cases: http://doorvaani.com/blog/voip-number-use-cases/

How to Setup DoorVaani VOIP Provider in LiveAgent?

LiveAgent is a well known cloud based Multi-channel Customer Service software (SaaS) provider. DoorVaani is a LiveAgent accredited VOIP Service provider with native integration of voice channels and DID Phone Numbers in LiveAgent panel. Once integrated, all of your inbound and outbound voice call interactions with your customers get logged and recorded in LiveAgent panel so that you can efficiently manage them leading to highly satisfied customers. This blog post details how to setup LiveAgent to use DoorVaani VOIP Service and DoorVaani DID Phone Numbers.

If you have not yet signed up with DoorVaani – please do it now for free. Please click here to register your DoorVaani.com account now in about a minute or less.
Once you register your account, you will be able to login into your DoorVaani.com account and immediately create a VOIP Line(a.k.a SIP Trunk or SIP Account). The VOIP Line credentials as entered by you while creating your DoorVaani VOIP Line will be needed by you to enter into the LiveAgent Panel (step 8 below) to get the integrated service.
Please buy a Phone Number (Local Phone Number or Toll-free Phone Number) to be entered in LiveAgent to i) get inbound calls from your customers and ii) set it as your CallerID on your outbound calls. You can buy the Phone Number from the “MY PHONE NUMBERS > Buy Phone Numbers” left hand side menu in your DoorVaani.com account.
Once you have the VOIP Line credentials and a Phone Number from DoorVaani.com – you have everything to do the integration in your LiveAgent Panel. Please login into your LiveAgent panel using the login details provided to you by LiveAgent.
To use the voice call channels in LiveAgent, please ensure calls are “Enabled” in your LiveAgent. By default LiveAgent sets Calls as “Enabled”. To check this, please click on “Configuration” gear wheel icon (at the bottom left corner of your LiveAgent panel), then click on “Call” menu (in configuration menu) and you should see “Enable Call” as checked “on” as shown in the following screenshot.
Ensure Calls are Enabled
To add the Phone Number in LiveAgent Panel: Click on “Configuration” gear wheel icon, then click on “Call” followed by click on “Numbers” in the configuration menu. Now click on “Add” (+) button on the Numbers page that opens up. Please refer to the following screen shot.
Numbers Add Button
On the “Call Number Providers” screen – Select DoorVaani as your Phone Number provider.
On the “SIP Number Provider” screen you need to enter the Phone Number you got from DoorVaani (Step 3 above) and enter the VOIP Line username and password as created by you in Step 2 above. Please ensure that both VOIP Line username and passwords are case sensitive. You need to enter both of these exactly like you have them in your DoorVaani.com account. Just in case you forgot the VOIP Line password, you can reset it in your DoorVaani.com account. Please refer to the following screen shot and the annotations there on to correctly configure your Phone Number.
DoorVaani Number and VOIP Line credentials
Please click on “Save” button and ensure you get a success message. LiveAgent will then connect to our SIP Server using your VOIP Line username and password (a.k.a SIP Trunk). This process is known as SIP Registration. This SIP registration must be successful with no errors. If you see any errors, please ensure you entered the correct Username and Password (both are case sensitive) and also ensure you entered correct Phone Number starting from the country code in E-164 format. How to ensure the SIP registration is successful is discussed below in step 11.
Click on Save button
Once the Phone Number is successfully added it will show up in the “Configuration > Numbers” screen. On this screen click on the “Edit” Icon in the “Actions” columns to see the SIP Registration status of this SIP Trunk.
Phone Numbers – Click on edit icon
On the phone numbers edit screen – ensure that the “Registered State” is “the UAC is successfully registered” as shown in the following screen shot. Any issues must be resolved here before proceeding any further. Most common issues are incorrect VOIP Line username and password (Both are case sensitive). Correct them if required. If you did VOIP Line password reset, please ensure the new password is entered. Any future password resets must be immediately followed by updating here in LiveAgent panel – numbers edit screen.
Ensure Registered State of uac is successful
One or more “devices” (SIP Phones) are to be added now. A “device” can be either a VOIP Soft-phone or a Hardware IP-Phone. The configuration in LiveAgent is independent of the actual device you are going to use to make and receive VOIP Calls. This step simply gives you the SIP Credentials (username and password along with host name) that you will need to connect the actual device. You can use any standards compliant device and you can change the device at any time if needed. Suggested soft-phone device is “ZoiPer IAX SIP Soft-phone” (for Windows / Mac PCs or Android/iOS Mobiles) and suggested Hardware IP Phone is GrandStream GXP1620 (or GXP1625). These are just suggestions any you can use any standards compliant (RFC3261) device of your choice. To add a device, click on Configuration Gear Wheel and then click on “Devices” item under “Call” and click on + button. If you don’t see “Devices”, please search for “Device” in the configuration search box. Please refer to the following screenshot.
Create Device Button
On the “Create SIP Phone” Screen – Please enter any number and any name of your choice to identify this device and click on the “Create” button.
Create Device – SIP Phone
Once the device is created, you can see it listed on the devices page. Please click on the “View” icon in the “Actions” column to see the SIP Credentials(SIP Username, SIP password and Host) of this device (SIP Phone).
Devices – SIP Phones
Make a note of the correct SIP Credentials (Host, Username and password) from the “View SIP Phone” page. Enter these credentials in your agent’s soft-phone or IP Phone and ensure that the phone device is successfully registered to the LiveAgent SIP Host. If you are using ZoiPer Soft-phone, you can search for ZoiPer configuration for your platform in this DoorVaani blog. For example configuring ZoiPer on Android is described here with screen shots.
View SIP Phone Credentials
If not already created, you need to create one or more agents in your LiveAgent panel. To add agents, click on configuration gear wheel, click on “Agents” menu in configuration and the click on + button. Please refer to the following screenshot with annotations.
Create Agent Button
Enter agent details with correct E-mail id and click on the “Create” button. LiveAgent will email login credentials on successful creation of the agent. The agent can use the credentials received in E-mail and login into LiveAgent panel.
Create Agent Screen
Once the agent is successfully created, you can see the agent row on the “Agents” screen. Please click on the edit icon – as shown in the screenshot below – to set the device to be used by the agent. Assigning the device to the agent is very important to make and receive calls by the agent through the device assigned here.
Edit Agent icon
On the edit agent screen, click on “Calls” and then select the “device” used by the agent to “Handle the SIP Calls”. Click on save button to save the updates.
SIP Device assigned to agent
Test the setup by making and receiving some test calls using your DoorVaani.com phone number. You can get multiple Phone Numbers from DoorVaani.com and also multiple VOIP Lines (SIP Trunks) as per your needs. You can also have multiple inbound and outbound channels – so that more than one call (Inbound or outbound) can be simultaneously made through your VOIP Lines (SIP Trunks). If you have more than one Phone Number from us, you may want to use our “BestMatch” CallerID feature – which dynamically assigns the best CallerID in real-time based on the destination you have called.

How to Use Account Credits Log?

“Account Credits Log” gives the full details of the “Account Credit” amount in the users account. You can see how much money was added, when it was added and how the money in your “Account Credit” was used etc., You can apply filters like “Added to Account Credit”/”Deducted from Account Credit” and the date range. Filtered records can be downloaded from this “Account Credit Log” page in PDF or CSV format.

Account Credits Log page can be accessed from your DoorVaani.com account left hand side menu: “MY BILLING > Account Credit Log”

Account Credit Log Menu

All of the account credit add and deduct rows are shown on the “Account Credit Log” page. You can filter the data shown by the “Added / Deducted” records and also specify a date range by entering start date and end date. On submit of the filter form the page refreshes showing the filtered data. On the bottom right corner, icons to download PDF file and CSV file are available.

Account Credit Log

Install And Configure ZoiPer on Android

This blog post helps you in installing “ZoiPer IAX SIP VOIP Soft-phone” on Android and also configure it to work with your DoorVaani account. Please refer to the screen shots and follow the annotations made on those screen shots. If you don’t have a DoorVaani account yet, please register for free here.

Go to Google Play Store on your Android device and search for “ZoiPer”. Select “ZoiPer IAX SIP VOIP Softphone ” from the search results.
Google Play Store Search for ZoiPer
Ensure that the app publisher is “Securax LTD” and then tap on the Install button.
Google Play Store Zoiper App
Tap on the open button after the app installation is completed.
Google Play Store After ZoiPer Install
On the Terms and Conditions screen, tap on “Agree & Continue”.
Agree Terms
On the “Account setup” screen, enter your “DoorVaani VOIP Line username and password”. Please note that both VOIP Line username and password are case sensitive. If you have not yet created a VOIP Line in your account, please create it now. Click here for how to create VOIP Line. If you forgot your VOIP Line password, you can reset it in your DoorVaani.com account. Click here for how to reset VOIP Line password.
VOIP Line username and password
Enter hostname: as1.doorvaani.com. Ensure that you entered correct spelling of hostname.
Enter SIP Hostname
“Authentication username” and “outbound proxy” are optional and are not required in our system. Please leave these inputs blank and tap on skip.
Skip Auth Name outbound proxy
On the “choose configurations” screen, if none of the configurations are found, then select SIP UDP and tap on Finish. Refer to the next item if one or more of the configurations are found. Please note that “Not found” is not an issue.
Configuration SIP UDP Selected
If you see SIP TCP found, then you can select it and tap on the finish button.
Configuration SIP TCP Selected
Tap on Allow for ZoiPer to make and manage phone calls.
Allow to Manage Phone Calls
You can Deny access to photos, media and files on your device.
Deny Access to Photos Media Files
Tap on “Yes” to “Ignore battery optimisations?” question unless you want to subscribe for “ZoiPer Push Proxy” as an InApp monthly subscription purchase directly in the Google Play Store. Selecting “YES” is required to get inbound calls. If you do not want to get any inbound calls then you can select the “No” option. Please refer to item 21 below for more details on the “Push Proxy” subscription.
Yes to Ignore Battery Optimisations
Cancel the “Do Not Disturb Access” popup message.
Cancel Do Not Disturb Access
Tap on the 3 bars menu to see ZoiPer main menu.
3 bars menu and Dial Pad Icon
You should see “Account is ready” message in main menu screen. If you do not see this, you should go back to check your username, password, hostname and Internet connectivity etc., If you have access to any other WiFi then switch it over or switch it between Data Connection like 3G/4G and WiFi and see how it goes. If you need to, you should reset your VOIP Line password (refer to item 5 above to see how to reset your VOIP Line password). Any issues will be immediately auto e-mailed to you by our servers so you should watch your E-mail inbox for DoorVaani messages.
Account is ready in 3 bars menu
From the 3 bars main menu you have access to other menus like “Accounts” and “Connectivity” etc.,
Settings Menu
From the Settings menu, tap on Accounts to see your account. Here you should see your “Account is ready”. If you don’t see your account as ready, please refer to item 15 above on the possible causes and fixes. Here the account name you see is the default name chosen by ZoiPer.
Account Ready with Default Name
Tap on the 3 dots icon of your “Account Name” in Accounts screen to see full details of your account. You can see hostname and your “VOIP Line username” as entered by you here. You can also change these values along with changing the “VOIP Line password” from this screen.
Account Details
Tap on “Account Name” to change the default account name created by ZoiPer to a name you like or easier for you to recognise your account. One of the suggested Account Name is simply “My DoorVaani Account”.
Account Name Edit
You can now see your updated Account Name in Accounts screen.
Account Ready with Custom Name
Tap on Connectivity menu from main menu to see your connectivity options. Please ensure that “Keep Alive WiFi” is checked ON and “Run In Background” is checked ON. Both of these options are checked ON by default. If you want, you can subscribe to and/or enable “PUSH proxy” from this screen.
Connectivity Options
Tap on the Dial Pad icon (refer to item 14 above) to open the dialpad to dial outbound calls. You should be dialling the full number starting from country code and then tap on the call button to place the call.
Dialing and Calling Numbers

Please ensure that you continuously run ZoiPer in the background to get inbound calls. You won’t get inbound calls if your ZoiPer is not running on your device.

Email Forwarding of Inbound SMS

Inbound SMS Messages sent to DoorVaani.com Mobile Phone Numbers of certain countries are E-mail forwarded as soon as received by us. You can manage your Inbound SMS Messages in your DoorVaani.com web account. You can also manage your E-mail forwarding options like changing the E-mail ID on which SMS messages are forwarded or turning on or off of your e-mail forwarding.

Email Forwarding of inbound SMS

This informative blog post explains how to manage your inbound SMS Messages and how to manage your email forwarding options with screen shots. If you are unsure of whether or not your phone number is capable of receiving inbound SMS Messages, you should contact us and we can check the coverage of your phone number purchased from us.

To view your inbound SMS Messages in your web account, please go to “MY PHONE NUMBERS > Inbound SMS” menu accessible from the left hand side menu.

Inbound SMS Menu

Inbound SMS messages page looks like in the following screen shot. It has the features listed below:

Search filters input fields in the top of the page. You can filter your search results by the sender, your phone numbers to which messages were sent, dates range in which you received those messages. Leave one or more of these inputs blank to search by “All” values.
You can delete multiple messages by selecting as many check boxes as you want from the left most column and then clicking on the “Delete Checked” button in the bottom of the page. You will be asked to confirm your delete action. You can use the check box in the column header to check/uncheck all of the check boxes in one click.
You can delete one message at a time by clicking on the “trash can” icon in the right most column. You will be asked to confirm your delete action.
You can download all the searched results in pdf file or in csv file by clicking on the download icons in the bottom right side corner.
You will also see pagination links in the bottom of this page, if you have more than 10 SMS Message records.

Inbound SMS

To manage your SMS e-mail forwarding options, please click on “MY PHONE NUMBERS > View Phone Numbers” menu accessible from the left hand side menu.

View Phone Numbers Menu

In the “My Phone Numbers” page that opens up from the above menu, you will see “Inbound SMS Fwd. Email” column. This input is auto populated with your account login email id. If you want, you can change the email id and click on the save icon to save the updates. If you want to disable email forwarding of SMS messages, please remove the e-mail id (make it blank) and then click on the save icon. You can do these updates for each one of your Phone Numbers you have in your account. Each one of your phone numbers can have a separate forwarding Email ID.

View Phone Numbers Page

If you do not have an account with us yet, you can register your account for free by clicking here.

To buy phone numbers from us please login into your account and go to “MY PHONE NUMBERS > Buy Phone Numbers” accessible from the left hand side menu.

Expense Reimbursement Claims

Reimbursement Claim

Some of the expenses that our customers may incur in better utilisation of our services may, with a prior agreement with us, be eligible for reimbursement by us. Such customers will be provided access to an online reimbursement claims form. This blog post shows you how to enter your reimbursement claim of pre-agreed and eligible expenses.

ReimbursementClaimsMenu

Please click on the “Reimbursement Claims” menu under “MY BILLING” from the left hand side.

Reimbursement Claims Form

You would need to enter the following four inputs on the reimbursement claims form that opens up. All of the information you would need will be be available in the invoice you have received from the seller.

Claim Amount: Please enter the amount you spent on the approved purchase you made.
Seller’s Invoice Num: Please locate the number on the invoice you have received from the seller and enter it in the form.
Date of Invoice: Please enter the date of the invoice.
Briefly describe what this purchase is for. For example ‘Proxy Subscription in-app purchase for Apr 2020’.

Verify all of the inputs you entered and then click on the “Submit Claim” button. You will be asked for the submit confirmation and you can click on “Yes” to submit your claim. You will see a success message when your claim is successfully received by us.

You will be e-mail notified when your claim is processed by us. The proceeds of your claim will be added to your DoorVaani.com “Account Credit” and can be used by you to make any purchases in your DoorVaani.com shopping cart.

You can see your claims log along with the status of the claim and the approved amount in the bottom part of this page as seen in the following image:

Reimbursement Claims Log