Author Archives: DoorVaani

About DoorVaani

Founder and owner of DoorVaani.com.

IP Address Banned or Unbanned E-mails

If too many failures in registering your VOIP Line to DoorVaani server occur in a very short period of time, then, as a security measure, your IP Address will be banned from accessing our server for 20 minutes each time such an incident happens. The most common failures, that end up in banning your IP address, are of the following types:

1. Incorrect VOIP Line Password (Note: Password is case sensitive).
2. Auth Name mismatch with Username (Auth name must be either blank or exactly same as your VOIP Line username and is case sensitive).
3. Not registering your VOIP Line from the “Permitted IP or Range” as saved by you.
4. Registering the VOIP Line, which is not supposed to be registered, as it is set by you to send inbound calls to your Static IP.

If your IP Address is banned for any of the above reasons or for any other reason, you will be immediately notified by e-mail that includes what exactly the problem is and how to overcome it. Please pay attention to the contents of these e-mails as it will contain valuable information on how to overcome the problem that is causing this issue. Similarly when your IP Address gets automatically unbanned at the end of the 20 minutes interval, you will receive another e-mail informing you of this unban action. If you do not want to wait for 20 minutes for the IP Address to be unbanned, you can manually unban it immediately. Please refer to this blog article on how to manually Unban your IP address.

Regarding the e-mails that are sent out by our server, you can have the following two preferences:

1. Just in case you do not want to receive these E-mail alerts, you can unsubscribe from these e-mails.
2. If you want to receive these e-mail alerts on a different e-mail id, you can change the E-mail id in your DoorVaani account.

Please Note: Before you take any action, please ensure that the IP Address shown in the E-mail you received is really your IP Address. You can see what your IP Address is, by going to a service like www.WhatIsMyIP.com. If the banned IP address is not your IP Address, it indicates someone else is trying to misuse your account or steal your credit. Please contact us immediately if this is the case so that we can help you secure your account.

The rest of this blog post explains how to set up your e-mail preferences.

How to unsubscribe from these E-mail alerts?

1. Login into your DoorVaani account.
2. Go to “VOIP Line Details” page, by clicking on your VOIP Line username in the “My VOIP Lines” page.

Click on VOIP Line name

VOIP Line username

3. Locate the “Send IP Address Bannned/Unbanned emails:” section at the bottom of the “VOIP Line Details” page.

IP Address Ban/Unban Email preferences

IP Address Banned or Unbanned Email Preferences

4. Uncheck the “Send IP Address Banned/Unbanned emails” check box and submit the page.

How to change the E-mail ID for these alerts?
1. Login into your DoorVaani account.
2. Go to “VOIP Line Details” page, by clicking on your VOIP Line username in the “My VOIP Lines” page.
3. Locate the “Send IP Address Bannned/Unbanned emails:” section at the bottom of the “VOIP Line Details” page.
4. Check the check box, enter your desired E-mail ID in the input box labeled “Email ID for IP Address Banned/Unbanned” below the check box and submit the page. Please refer to the images above for the full details.

How to get your IP Address Unbanned and Make Our Server Accessible?

If too many failures in registering your VOIP Line to our server occur in a very short period of time, then, as a security measure, your IP Address will be banned from accessing our server for 20 minutes each time such an incident happens. The most common failures, that end up in banning your IP address, are of the following types:

1. Incorrect VOIP Line Password (Note: Password is case sensitive).
2. Auth Name mismatch with Username (Auth name must be either blank or exactly same as your VOIP Line username and is case sensitive).
3. Not registering your VOIP Line from the “Permitted IP or Range” as saved by you.
4. Registering the VOIP Line, which is not supposed to be registered, as it is set by you to send inbound calls to your Static IP.

If your IP Address is banned for any of the above reasons or for any other reason, you will be immediately notified by e-mail that includes what exactly the problem is and how to overcome it. Please pay attention to the contents of these e-mails as it will contain valuable information on how to overcome the problem that is causing this issue. Similarly when your IP Address gets automatically unbanned at the end of the 20 minutes interval, you will receive another e-mail informing you of this unban action. You may want to unsubscribe from these e-mail alerts or you may want to change the e-mail id for these alerts. Please refer to this blog article on how to unsubscribe or change E-mail id.

If you do not want to wait for 20 minutes for the IP Address to be automatically unbanned, you can manually unban it immediately. The rest of this blog post explains how to manually unban your IP Address.

Please Note: Before you take any action, please ensure that the IP Address shown in the E-mail you received is really your IP Address. You can see what your IP Address is, by going to a service like www.WhatIsMyIP.com. If the banned IP address is not your IP Address, it indicates someone else is trying to misuse your account or steal your credit. Please contact us immediately if this is the case so that we can help you secure your account.

How to manually unban your IP Address?

1. Login into your DoorVaani account.
2. Go to “VOIP Line Details” page, by clicking on your VOIP Line username in the “My VOIP Lines” page.

Click on VOIP Line name

VOIP Line username

3. In the top of the “VOIP Line Details” page, you can see your VOIP Status showing you the IP address status. You will also see a link “Please click here to unban this IP now”. Please click on this link and your IP Address will be unbanned and access to our server will be opened.

IP Address Unban Link

IP Address Unban Link

IP Address Unban Confirm

IP Address Unban Confirm

Please Note: You must correct the problem that caused the IP address ban before you manually unban your IP address. Unless you correct the problem your IP address will get banned again.

How to set IP address for Inbound Calls with IP Authentication?

In your DoorVaani account, you can set your static IP address on which you want to receive inbound calls destined to your VOIP Line. This is known as IP Authentication. If you are using IP Authentication, you are not supposed to register your VOIP Line to our server.

How to set IP Authentication (Static IP Address for inbound calls)?

1. Login into your DoorVaani account.
2. In your VOIP Lines page, please click on your VOIP Line username to be taken to the “VOIP Line Details” page.

Click on VOIP Line name

VOIP Line username

3. Locate the “Send incoming calls to static IP” check box and input box in “VOIP Line Details” page and check the box ON and enter your static IP on which you want to receive your inbound calls.

Static IP for Inbound Calls

Set static IP to received inbound calls.

4. Submit the page to save your updates.

How to remove IP Authentication?

If you want to remove IP Authentication, please revisit this page and uncheck the check-box and remove the IP address and save this page with a blank in this field.

How to set Permitted IP or Range for your VOIP Line?

You can protect your DoorVaani VOIP Line from misuse by setting it to be registered only from your static IP or a range of static IP addresses written in CIDR Notation. Once a “Permitted IP / Range” is set for a VOIP Line it can be registered only from that IP address or that range of IP addresses.

How to set permitted IP / Range?

1. Login into your DoorVaani account.
2. In your VOIP Lines page, please click on your VOIP Line username to be taken to the “VOIP Line Details” page.

Click on VOIP Line name

VOIP Line username

3. Locate the “Permitted IP or Range(CIDR Notation)” input box in the top of the “VOIP Line Details” page and enter your static IP or Range of IP addresses in CIDR Notation.

Permitted IP or Range

Enter your Static IP or Range of IPs in CIDR

4. Submit the page to save your updates.

How to unset permitted IP / Range?

If you want your VOIP Line to be registered from any IP Address, please revisit this page and remove the Permitted IP address / Range and save this page with a blank in this field.

Install And Configure ZoiPer5 on Mac OSX

This blog post helps you in installing ZoiPer5 on Mac OSX and also configure it to work with your DoorVaani account. Please refer to the screen shots and follow the annotations made on those screen shots. If you don’t have a DoorVaani account yet, please register for free here to create one.

  1. To download ZoiPer5 please go to www.zoiper.com and click on the Download link and then select the free community version. Once download is completed, please click on the downloaded .pkg file to start the installation process. Once the installer opens click on ‘Continue’ button on the introduction screen.

    Installer Introduction screen

    Installer Introduction Screen Click on Continue

  2. Please click on ‘Continue’ after selecting the hard disk on which you want to install ZoiPer5.2InstallerDestinationSelectContinue
  3. Click on ‘Install’ button to do the standard installation.3InstallerInstallationType
  4. Enter your Mac admin username and password and click on Install Software.4Installer_Mac_Username_Password
  5. Allow the installation to complete and finally you will see the installation success screen. Now you can close the installer by clicking on the close button.5InstallerSummary
  6. Once the installation is complete you may either keep the downloaded package or Move it to Trash.6InstallerPackageTrashOrKeep
  7. Now go to your Mac Applications folder and double click on ZoiPer5 to open it. Once the ZoiPer is open please click on “Continue as a Free User”.Configure1ContineAsFreeUser
  8. Now enter your DoorVaani VOIP Line username and password and click on ‘Login’. Please note that both VOIP Line username and password are case sensitive. If you do not have DoorVaani VOIP Line username and password you can create one for yourself. Please click here to learn how to create a VOIP Line username and password. If you forgot your VOIP Line password you can reset it.Configure2EnterLoginCredentials
  9. Please enter the SIP Hostname: as1.doorvaani.com and click on the Next button. Please ensure that you spell the hostname correctly.Configure3EnterSIPHostAndNext
  10. Skip the optional Authentication and Outbound proxy entry screen.Configure4OptionalAuthOutProxySkip
  11. Please select SIP UDP and click on skip. You can select this SIP UDP option even if the configuration screen shows it as ‘untested’.Configure5SelectSIPUDPAndSkip
  12. Please click on “Yes” to the Warning message.Configure6YesToSkipManualConfigWarning
  13. You can select default account name or change the name to anything of your choice. Select the protocol as SIP and then click on Create Account button.Configure7AcctNameProtocol
  14. Your account will be created and shown to you on the Accounts screen. You should see a green tick mark by the side of your account as soon as it successfully registers to our SIP Server. You can close the Accounts screen by clicking the X as shown in the picture below.Configure8AcctCreatedCloseX
  15. You should now see your ZoiPer5 running on your computer. If you need to change anything in your account configuration, please click on the settings gear wheel and then select the account to see the configuration details. You can edit these details like your VOIP Line username, password, SIP Hostname and Account name on the Account Settings screen. To start dialing out numbers, please click on the dialpad icon and enter the full number starting from the country code.
    Configure10ZoiperRunning
  16. The next time you open ZoiPer you should click again on “Continue As a Free User” link.Configure9ContinueAsAFreeUser
  17. You must keep your ZoiPer always running on your computer to receive inbound calls. You can minimize it to tray but should keep it always running.

Best Match Caller ID – Dynamically assigned based on the called phone number

The challenge of achieving higher call answer rates on your outbound campaigns is faced by most of the tele marketers. The most important piece of information your call recipients are looking at while your call rings on their end is your Caller ID. Projecting a local presence through your Caller ID to your call recipients helps a lot here as they are more inclined to take local calls and calls from their own region. DoorVaani’s “Best Match Caller ID” comes to your help here.

What is Best Match Caller ID?

Best Match Caller ID is a set of caller ID numbers chosen by you from your DoorVaani Account’s DID Numbers, Toll-free numbers and Verified Numbers. You can have either all or some of your DID, Toll-free and Verified Numbers in this “Best Match Caller ID” set as per your needs. Best Match Caller ID set is VOIP Line specific so if you have multiple VOIP Lines in your account each one of your VOIP Lines can have its own Best Match Caller ID set.

How it works?

You just dial the phone number and our system analyses it in realtime and automatically picks one of your DID/Toll-free/Verified Numbers nearest to the called destination city/area code/country/region and sends it as your Caller ID.

For example if you dial a New York USA 1-917 number and if you have a 1-917 number in your DoorVaani Best Match Caller ID set then that 1-917 number will be dynamically set as your caller ID for that call. On the next call if you Dial a Toronto Canada Number and you have a Toronto Canada number in your DoorVaani Best Match Caller ID set then that Toronto Canada number will be dynamically set as your caller ID for that call. If you don’t have any number that matches with the country and city code that was called, then any other number from your Best Match Caller ID set that belongs to the called country will be set as your caller ID for that call. If no Number of the called country is in your Best Match Called ID set, then any other number in the same region will be set as your caller ID for that call. If the system finds more than one number that qualifies as your Best Match Caller ID then one of those numbers is randomly selected and used as your Caller ID.

How to set-up Best Match Caller ID?

After you login into your DoorVaani account, please click on the link in the “Caller ID” column of your VOIP Lines listing page. This link could say “Setup” or “Best Match” or show the DID/Toll-free number already setup by you. This takes you to the Caller ID Setup page of the VOIP Line you clicked on. If you have multiple VOIP Lines in your account, you will be able to set the Caller ID on each one of them separately.

My VOIP Lines Page Caller ID Setup Link

My VOIP Lines Page Caller ID Setup Link

On the Caller ID Set up page you will see the following three options to choose from:

Option 1. DID Numbers – This allows you to pick one of the DID or Toll-free numbers that are in your account as your Caller ID.
Option 2. Verified Numbers – This allows you to pick one of your Verified Numbers as your Caller ID.
Option 3. Best Match to Called Number – You can select one or more of your DID Numbers, Toll-free numbers and Verified Numbers, to include in the set of numbers from which to dynamically pick a best match to the outbound number as your Caller ID. When you buy more DID or Toll-free numbers or get more numbers verified in your account, please revisit this page and add those new numbers into the Best Match Caller ID set if you so desire.

Caller ID Set Up Page with Best Match Caller ID Option

Caller ID Setup page with Best Match Caller ID Option selected

Best Match Caller ID Tester:

When you select the ‘Best Match to Called Number’ option you will have access to a ‘Caller ID Tester’. You can see the Caller ID that would have been used on your outbound call to the number entered in this tester without you making any real outbound call. This Caller ID Tester helps you understand how the Best Match Caller ID works without the need of making any real outbound calls.

Best Match Caller ID Tester

Best Match Caller ID Tester

Note: The actual Caller ID that was sent out on your outbound calls can be seen by you in your call detail records.

How To Renew Your Phone Numbers?

In order to get uninterrupted inbound calls on your DID Phone Number, you must ensure that your Phone Number is renewed before its expiry. While you can continue to make outbound calls using your VOIP Line, you will not be able to receive inbound calls on your Phone Number post expiry until and unless you renew it. You can renew your Phone Number for a minimum period of one month to a maximum period of 12 months at a time. If your Phone Number is not renewed before its expiry date and time, you run the risk of permanently loosing your Phone Number. Please note that the Phone Number expiry date and time shown to you in your DoorVaani account is in GMT. This blog post explains how to manually renew your Phone Number.

  1. Please login into your DoorVaani account.
  2. Please click on “View Phone Numbers” menu item on the left hand side under MY PHONE NUMBERS.

    View Phone Numbers Menu

    View Phone Numbers Menu

  3. On the “My Phone Numbers” page, please select the period of renewal in the “Renew For” drop down box in the “Renew Now” column (right most column).

    Phone Number Renewal Period

    Phone Number Renewal Period

  4. Please click on ‘Ok’ on Renewal Order “Added to shopping cart” message.

    Added to shopping cart

    Added to shopping cart

  5. Now go to the Shopping Cart page (by clicking on Shopping Cart link in the left hand side menu) and then complete your Shopping Cart checkout by selecting a payment method that works best for you.

P.S: Phone Numbers are renewed and restored from the actual date of expiry. For phone numbers expired in the past you will be charged for the past period from the actual date of expiry. For phone numbers expiring in future you will NOT loose the remaining period even if you renew early.

Related Post: How to set auto renewal of Phone Numbers?

How to reset VOIP Line password?

If you forgot your VOIP Line password or if you want to change your VOIP Line password you can use our “Reset” button. Here is how you can reset your VOIP Line password in your DoorVaani account.

Please log in into your DoorVaani account. If you are already logged in, please click on “VOIP Lines / Rates / Acct. Credit” menu under MY DASHBOARD from the left hand side to see “My VOIP Lines” page.

VOIP Lines / Rates / Acct. Credit menu

Menu item to click on to reach “My VOIP Lines” page.

Once you are on the “My VOIP Lines” pages, please locate the “Password” column and click on the “Reset” button of your VOIP Line. This will take you to the “Reset VOIP Line Password” page.

VOIP Line password Reset button

VOIP Line Password Reset button

Please enter your desired new password and confirm password on the “Reset VOIP Line Password” page and then submit the page.

Reset VOIP Line Password page

Reset VOIP Line Password page