Author Archives: DoorVaani

About DoorVaani

Founder and owner of DoorVaani.com.

How To Renew Your Phone Numbers?

In order to get uninterrupted inbound calls on your DID Phone Number, you must ensure that your Phone Number is renewed before its expiry. While you can continue to make outbound calls using your VOIP Line, you will not be able to receive inbound calls on your Phone Number post expiry until and unless you renew it. You can renew your Phone Number for a minimum period of one month to a maximum period of 12 months at a time. If your Phone Number is not renewed before its expiry date and time, you run the risk of permanently loosing your Phone Number. Please note that the Phone Number expiry date and time shown to you in your DoorVaani account is in GMT. This blog post explains how to manually renew your Phone Number.

Please login into your DoorVaani account.
Please click on “View Phone Numbers” menu item on the left hand side under MY PHONE NUMBERS.
View Phone Numbers Menu
On the “My Phone Numbers” page, please select the period of renewal in the “Renew For” drop down box in the “Renew Now” column (right most column).
Phone Number Renewal Period
Please click on ‘Ok’ on Renewal Order “Added to shopping cart” message.
Added to shopping cart
Now go to the Shopping Cart page (by clicking on Shopping Cart link in the left hand side menu) and then complete your Shopping Cart checkout by selecting a payment method that works best for you.

P.S: Phone Numbers are renewed and restored from the actual date of expiry. For phone numbers expired in the past you will be charged for the past period from the actual date of expiry. For phone numbers expiring in future you will NOT loose the remaining period even if you renew early.

How To Buy Account Credit?

Account Credit is a very powerful concept in DoorVaani.com and some of the uses of your DoorVaani.com account credit are listed below:

Make only one payment to buy Account Credit by going through the Payment Gateway and/or PayPal and then use that money to quickly make multiple purchases or ‘multiple items per purchase’ in your DoorVaani account. For example you can convert your money in your Account Credit into talk-time balance on one or more of your VOIP Lines even in amounts smaller than those allowed by the Payment Gateway or PayPal.
Buy Account Credit and then distribute that amount as talk-time balance on your VOIP Lines in any proportion as per your needs.
Money in your Account Credit is used by the system to do the optional “Auto Top-up of talk-time balances” of your VOIP Lines if set by you.
Money in your Account Credit is used by the system to do the optional “Auto renewal of your DID Phone Numbers” if set by you.
If you make offline payment to us, such as direct deposits of money directly into our bank accounts or make cheque payments etc., then such amounts received by us will be put in your DoorVaani Account Credit so that you can use it by selecting “Payment Method” as “Account Credit” while checking out your shopping cart.
If any refunds are due to you from us for any reason, then you can opt to have those refund amounts put in your DoorVaani account.

How to Buy Account Credit?

If not already logged in, please login into your DoorVaani account.
Please click on “VOIP Lines/Rates/Acct. Credit” menu on the left hand side as shown in the image below. You will then see the Account Credit box on the right hand top corner.
Account Credit Menu and Account Credit Box
Please enter the Account Credit amount you want to buy and then select your payment method as shown in the image below.
Account Credit Amount and Payment Method
Please click on “Buy Credit” button to go to the Payment Gateway or PayPal page.
Buy Credit Button
Please complete your purchase through the Payment Gateway or PayPal. When you return back you will see the amount you purchased is added to your Account Credit.

How to reset VOIP Line password?

If you forgot your VOIP Line password or if you want to change your VOIP Line password you can use our “Reset” button. Here is how you can reset your VOIP Line password in your DoorVaani account.

Please log in into your DoorVaani account. If you are already logged in, please click on “VOIP Lines / Rates / Acct. Credit” menu under MY DASHBOARD from the left hand side to see “My VOIP Lines” page.

Menu item to click on to reach “My VOIP Lines” page.

Once you are on the “My VOIP Lines” pages, please locate the “Password” column and click on the “Reset” button of your VOIP Line. This will take you to the “Reset VOIP Line Password” page.

VOIP Line Password Reset button

Please enter your desired new password and confirm password on the “Reset VOIP Line Password” page and then submit the page.

Reset VOIP Line Password page

How to set auto top-up of talk-time balance?

You can set talk-time balance on your VOIP Line to “Auto Top-up” so that you don’t need to keep a watch on your talk-time balance amount and help yourself in saving your time and effort while avoiding the risk of running out of balance. Auto top-up of your VOIP Line is done using the money available in your DoorVaani “Account Credit”. You can set both the balance threshold level at which you want the auto top-up to happen and also the amount of money your VOIP Line is to be topped-up with. If you have multiple VOIP Lines in your account, you can set auto top-up on all or some of your VOIP Lines based on your needs.

VOIP Lines / Rates / Acct. Credit menu

Once you are on the “My VOIP Lines” page, please click on your “VOIP Line User Name” to go to the “VOIP Line Details” page.

VOIP Line username

Locate the auto top-up setup options on the VOIP Line details page. Check the auto top-up check box to “on” and also enter the balance level at which the top-up happens and enter the amount of money your VOIP line is to be topped-up with.

Auto top-up setup options

Click “submit” button at the bottom of the page to save your auto top-up set up options.

GrandStream Wave on Android Configuration

“GrandStream Wave” is a Soft-phone app that can be installed on your Android mobile phone and can be very easily configured to work with your DoorVaani SIP account. If you don’t have a DoorVaani SIP account, you can register your account for free now and then create your SIP account (a.k.a VOIP Line) for free. Please go to Google PlayStore on your Android Phone and then search for “GrandStream Wave” app. Download, install and then open the app and follow this easy to use guide with screenshots to configure it.

Tap on “Settings” Gear icon at the bottom right hand corner.
Tap on Settings
On the “Settings” screen tap on “Account Settings”.
Account Settings
Tap on the “+” sign in the top right to add a new SIP Account.
Tap on + sign
Tap on “SIP Account”.
Tap on SIP Account
You will see the blank “Add New Account” screen.
Blank Add New Account Screen
Enter any account name of your choice, for example: “DoorVaani Account” and tap on OK.
Enter Account Name
In the “Add New Account” screen (step 5), tap on “SIP Server” and then enter your DoorVaani SIP Server name: as1.doorvaani.com and tap on OK.
Enter SIP Server
In the “Add New Account” screen (step 5), tap on “SIP user ID” and then enter your DoorVaani VOIP Line username (case sensitive) as created by you in your DoorVaani account. Tap on OK.
Enter SIP User ID
In the “Add New Account” screen (step 5), tap on “SIP Authentication ID” and then enter your DoorVaani VOIP Line username (case sensitive). Note: Your SIP Authentication ID is same as your SIP User ID. Tap on OK.
Enter SIP Authentication ID
In the “Add New Account” screen (step 5), tap on “Password” and then enter your DoorVaani VOIP Line password (case sensitive) as created by you in your DoorVaani account. Tap on OK.
Enter SIP Password
In the “Add New Account” screen (step 5), tap on the tick mark in the top right corner to save your account settings and also to register your VOIP Line to our server. After entering all of your account details your screen looks as shown in the following screen shot.
Tap on the tick mark to save your account
Once your account successfully registers to our server, you will see your account name listed on the “Account Settings” screen with a green dot. Now you can tap on the “KeyPad” at the bottom and start dialling outgoing calls. Please refer to step 1 above to see the screen shot of the KeyPad. Please enter “complete called phone number” starting from the country code in International format.
Green Dot Shown on registration.
To call extensions within your own account, you can simply dial the short extension number of your called person.

Important Note: To receive inbound calls, please ensure that your Soft-phone is always open and kept running on your mobile phone in the back ground. You can receive calls only when your soft-phone is kept open and running.

How to Add Talk-time Balance?

You can add talk-time balance to your VOIP Lines either by “Shopping cart checkout” or from your Account Credit. For accounts with multiple VOIP Lines, it is best to buy Account Credit and then convert your account credit into talk-time balance. This blog post is on how to add talk-time balance by “Shopping cart checkout”.

Please login into your account or if already logged in, please click on “VOIP Lines/Rates/Acct. Credit” menu under MY DASHBOARD to see the “My VOIP Lines” page.
In the “My VOIP Lines” page, locate your VOIP Line and then enter the amount in the “Add Talktime” input box and then click on the “Add” button. Please see the screen shot below.
My VOIP Lines Page
Your talk-time order will be added to your shopping cart. You may see the “Added to shopping cart” message if you have not checked the “Don’t show again” check box before.
Added to Shopping Cart Message
You can click on “Go to checkout” or if you wish to do more shopping click on “Add more items to shopping cart”.
When ready to do the checkout, please click on the “Shopping Cart” link accessible from the left hand menu and checkout your shopping cart by selecting the payment method convenient to you.

Tip: Enable “Auto Top-up” of talk-time balances on your VOIP Lines to automate the whole process to free up your much needed time and never run out of talk-time balances!

How to Add Outgoing Call Countries?

You will be able to make outgoing calls from any of the VOIP Lines in your account to only those countries that are in your “Outgoing Call Countries” list. This works as a great security feature and prevents your VOIP Lines from being misused either accidentally or intentionally. When a new account is registered, no countries are added to this list by default, so you should be adding these countries as per your calling needs.

Please click on “Outgoing Call Countries” from the left hand menu to go to the page where you can manage your list of countries. The following screen shot shows the page with no countries added yet in the account.

Outgoing Call Countries with no countries added yet

Click on the drop-down box in the top of the page to open the list of available countries:

Select Outgoing Call Countries

Click on the “Add” button once all the selections are made. You will now see the selected countries added and displayed on the page:

Outgoing Call Countries added

You can visit this page again to manage your list of outgoing call countries. You can view, add more countries or delete those no longer required.

How to create a VOIP Line?

A VOIP Line in DoorVaani is basically a SIP Account and is needed by you to register your SIP Device to DoorVaani SIP Server, so that you can make and receive VOIP Calls. You just need to choose a VOIP Line username of your choice and a strong password of your choice and save it in your DoorVaani account. You would need this username/password pair while you configure your SIP Device to connect/register itself to DoorVaani SIP Server.

To create the VOIP Line:

Login into your DoorVaani account. (Don’t have a DoorVaani account? Signup for free!)
You will see “My VOIP Lines” page as in the below image. You can also click on “MY DASHBOARD > VOIP Lines/Rates/Acct. Credit” menu to go to the “My VOIP Lines” page. Please enter a VOIP Line username of your choice and a password in the two input boxes and then click on the Add button.
How to create a VOIP Line?
VOIP Line username must start with an alphabet and should be of a minimum length of 6 characters. Both username and password are case sensitive. When you enter an acceptable VOIP Line username you will see a green checkmark as shown below.
Acceptable VOIP Line username.
On clicking the “Add” button the VOIP Line is created and listed on your “My VOIP Lines” page.
After the VOIP Line is added

As soon as the VOIP Line is added it can be used immediately. If you need more than one VOIP Line, repeat the same process as above. You may want to add some talk-time balance on your VOIP Lines after creating them.

How to Convert Account Credit into Talk-time Balance?

If you have money available in your DoorVaani “Account Credit” and you want to use it to make outgoing calls, then you need to convert your available “Account Credit” into talk-time balance on your VOIP Line. You can convert either all of your available Account Credit or only a part of it into talk-time balance based on your needs.

To see your available Account Credit please login into your DoorVaani account and then click on “VOIP Lines/Rates/Acct. Credit” menu under MY DASHBOARD in the left hand side menu bar. On this page you can see your available amount in the “My Account Credit” box on the right hand top corner of the page.

In “My VOIP Lines” page, please enter the amount (equal to or less than your available Account Credit) in the input box in the “Add Talk-time” column and then click on the “Add” button. This will add your order to your shopping cart. Please see the following screen shot:

Input box to add Talk-time balance in “My VOIP Lines”

Now you can go to the “Shopping Cart” page and checkout your order. You can select “Account Credit” as your Payment Method in your shopping cart.

How to renew Inbound Channels?

Inbound Channels must be renewed before their expiry so that you can continue to use them. Inbound Channels once expired cannot be renewed. In that case (post expiry) you can buy new Inbound Channels but please be aware that you will incur one time setup cost for new channel purchases. It is advisable to use our “Auto Renewal of Inbound Channels” renewal feature to avoid loosing the channels and save your time.

To renew Inbound Channels please go to the “View Inbound Channels” menu under MY INBOUND CHANNELS in the left hand side vertical menu bar. Please see the following screen shot:

View Inbound Channels Menu

Once you are on the “View Inbound Channels” page, locate the channels block you want to renew. The Inbound Channels that are expiring soon will be highlighted in the “Status” column. You can also filter the results shown on this page to “Expiring Soon” using the drop-down box in the top of the page. Please select the number of channels you want to renew and then select the period of renewal. Once the renewal period is selected you will see the total cost of the renewal. Please see the following screen shot:

After making your selections please click on the “Add to cart” button. Once your order is in the shopping cart you will be able to checkout your shopping cart to complete your purchase. Your purchases will be immediately delivered to your account as soon as you pay for them.

Tip: If you have more than one Inbound Channel in the block, and you do not want to renew all of the Channels in the block, you can select a partial quantity for renewal.