Monthly Archives: December 2016

How to Convert Account Credit into Talk-time Balance?

If you have money available in your DoorVaani “Account Credit” and you want to use it to make outgoing calls, then you need to convert your available “Account Credit” into talk-time balance on your VOIP Line. You can convert either all of your available Account Credit or only a part of it into talk-time balance based on your needs.

To see your available Account Credit please login into your DoorVaani account and then click on “VOIP Lines/Rates/Acct. Credit” menu under MY DASHBOARD in the left hand side menu bar. On this page you can see your available amount in the “My Account Credit” box on the right hand top corner of the page.

In “My VOIP Lines” page, please enter the amount (equal to or less than your available Account Credit) in the input box in the “Add Talk-time” column and then click on the “Add” button. This will add your order to your shopping cart. Please see the following screen shot:

Input box to add Talk-time balance in “My VOIP Lines”

Now you can go to the “Shopping Cart” page and checkout your order. You can select “Account Credit” as your Payment Method in your shopping cart.

How to renew Inbound Channels?

Inbound Channels must be renewed before their expiry so that you can continue to use them. Inbound Channels once expired cannot be renewed. In that case (post expiry) you can buy new Inbound Channels but please be aware that you will incur one time setup cost for new channel purchases. It is advisable to use our “Auto Renewal of Inbound Channels” renewal feature to avoid loosing the channels and save your time.

To renew Inbound Channels please go to the “View Inbound Channels” menu under MY INBOUND CHANNELS in the left hand side vertical menu bar. Please see the following screen shot:

View Inbound Channels Menu

Once you are on the “View Inbound Channels” page, locate the channels block you want to renew. The Inbound Channels that are expiring soon will be highlighted in the “Status” column. You can also filter the results shown on this page to “Expiring Soon” using the drop-down box in the top of the page. Please select the number of channels you want to renew and then select the period of renewal. Once the renewal period is selected you will see the total cost of the renewal. Please see the following screen shot:

After making your selections please click on the “Add to cart” button. Once your order is in the shopping cart you will be able to checkout your shopping cart to complete your purchase. Your purchases will be immediately delivered to your account as soon as you pay for them.

Tip: If you have more than one Inbound Channel in the block, and you do not want to renew all of the Channels in the block, you can select a partial quantity for renewal.

How to set auto renewal of inbound channels?

You can set your Inbound Channels to renew automatically month after month and charge the renewal cost to your available account credit. Once set, these auto renewals happen 7 days before the expiry date of your Inbound Channels if sufficient credit to pay for the renewal cost is available in your account credit. On auto renewal you will get an email informing you of the completion with a link to the auto generated invoice. Set your Inbound Channels to auto renew to relieve yourself of manually renewing them. This article explains how to set auto renewal of your Inbound Channels.

Please log in into your DoorVaani account, if not already logged in, and then click on the “View Inbound Channels” menu under “MY INBOUND CHANNELS” on the left hand side. Please see the below image.

View Inbound Channels Menu

In “View Inbound Channels” page, please see the “Auto Renew?” column of drop-downs with options to set the Auto Renew to “On” or “Off”. Please select the option “On” and say OK to the confirmation message.

Inbound Channels Auto Renew Option

This will set your Inbound Channels to renew automatically provided you have sufficient credit available in your DoorVaani account. Just in case you do not want the auto renewals you can come back to this page at any time and set the Auto Renew to “Off”.

Inbound Channels

Our DID Phone Numbers come with 2 built-in channels and our Toll-free Phone Numbers have 300 built-in channels. What this means is, you can receive 2 simultaneous inbound calls on your DID Phone Number and 300 simultaneous inbound calls on your Toll-free Phone Numbers.

If your simultaneous inbound calls volume is more than what your available channels can handle, then you can buy extra inbound channels from us. These extra inbound channels are shared across all of the Phone Numbers in your DoorVaani account so the extra calls on any of your Phone Numbers will be able to use these channels.

How do I know if I have excessive inbound calls volume?

Our system continuously monitors your concurrent inbound calls on each of your Phone Numbers and in case it exceeds your available channels it alerts you via an e-mail. These alerting e-mails go out from our system the very next day and contains full details like which one of your Phone Numbers had those extra inbound calls, the time of the call etc., When you get such an e-mail, you will know that it is time to add some extra Inbound Channels to your account. You can also see the full details of the failed calls that could not be routed to you for want of Inbound Channels in your DoorVaani account. You can access these details including the caller id of the caller from the “Failed Inbound Calls” menu under “MY INBOUND CHANNELS” in the left hand side vertical menu bar. Please see the following screen shot:

Failed Inbound Calls Menu

How to buy Inbound Channels?

Go to the “Buy Inbound Channels” page using the “Buy Inbound Channels” menu under MY INBOUND CHANNELS from the left hand side vertical menu bar. Please see the following screen shot:

Buy Inbound Channels Menu

On the “Buy Inbound Channels” page (see below), you can enter the quantity (Number of channels) you want to buy and then select the period in months and add your order to the shopping cart. Once the order is in shopping cart you can checkout your shopping cart. Your purchases are immediately delivered to your account as soon as you make the payment.

Buy Inbound Channels Page