Author Archives: DoorVaani

About DoorVaani

Founder and owner of DoorVaani.com.

GrandStream Wave on Android Configuration

“GrandStream Wave” is a Soft-phone app that can be installed on your Android mobile phone and can be very easily configured to work with your DoorVaani SIP account. If you don’t have a DoorVaani SIP account, you can register your account for free now and then create your SIP account (a.k.a VOIP Line) for free. Please go to Google PlayStore on your Android Phone and then search for “GrandStream Wave” app. Download, install and then open the app and follow this easy to use guide with screenshots to configure it.

  1. Tap on “Settings” Gear icon at the bottom right hand corner.

    Tap on Settings

    Tap on Settings

  2. On the “Settings” screen tap on “Account Settings”.

    Tap on Account Settings

    Account Settings

  3. Tap on the “+” sign in the top right to add a new SIP Account.

    Tap on + sign

    Tap on + sign

  4. Tap on “SIP Account”.

    Tap on SIP Account

    Tap on SIP Account

  5. You will see the blank “Add New Account” screen.

    Blank Add New Account Screen

    Blank Add New Account Screen

  6. Enter any account name of your choice, for example: “DoorVaani Account” and tap on OK.

    Enter Account Name

    Enter Account Name

  7. In the “Add New Account” screen (step 5), tap on “SIP Server” and then enter your DoorVaani SIP Server name: as1.doorvaani.com and tap on OK.

    Enter SIP Server

    Enter SIP Server

  8. In the “Add New Account” screen (step 5), tap on “SIP user ID” and then enter your DoorVaani VOIP Line username (case sensitive) as created by you in your DoorVaani account. Tap on OK.

    Enter SIP User ID

    Enter SIP User ID

  9. In the “Add New Account” screen (step 5), tap on “SIP Authentication ID” and then enter your DoorVaani VOIP Line username (case sensitive). Note: Your SIP Authentication ID is same as your SIP User ID. Tap on OK.

    Enter SIP Authentication ID

    Enter SIP Authentication ID

  10. In the “Add New Account” screen (step 5), tap on “Password” and then enter your DoorVaani VOIP Line password (case sensitive) as created by you in your DoorVaani account. Tap on OK.

    Enter SIP Password

    Enter SIP Password

  11. In the “Add New Account” screen (step 5), tap on the tick mark in the top right corner to save your account settings and also to register your VOIP Line to our server. After entering all of your account details your screen looks as shown in the following screen shot.

    Tap on the tick mark to save your account

    Tap on the tick mark to save your account

  12. Once your account successfully registers to our server, you will see your account name listed on the “Account Settings” screen with a green dot. Now you can tap on the “KeyPad” at the bottom and start dialling outgoing calls. Please refer to step 1 above to see the screen shot of the KeyPad. Please enter “complete called phone number” starting from the country code in International format.

    Green Dot shown on registraion

    Green Dot Shown on registration.

  13. To call extensions within your own account, you can simply dial the short extension number of your called person.

Important Note: To receive inbound calls, please ensure that your Soft-phone is always open and kept running on your mobile phone in the back ground. You can receive calls only when your soft-phone is kept open and running.

How to Add Outgoing Call Countries?

You will be able to make outgoing calls from any of the VOIP Lines in your account to only those countries that are in your “Outgoing Call Countries” list. This works as a great security feature and prevents your VOIP Lines from being misused either accidentally or intentionally. When a new account is registered, no countries are added to this list by default, so you should be adding these countries as per your calling needs.

Please click on “Outgoing Call Countries” from the left hand menu to go to the page where you can manage your list of countries. The following screen shot shows the page with no countries added yet in the account.

Outgoing Call Countries

Outgoing Call Countries with no countries added yet

Click on the drop-down box in the top of the page to open the list of available countries:

Select Outgoing Call Countries

Select Outgoing Call Countries

 

 

 

 

 

 

 

 

Click on the “Add” button once all the selections are made. You will now see the selected countries added and displayed on the page:

Outgoing Call Countries added

Outgoing Call Countries added

 

 

 

 

 

 

 

 

 

You can visit this page again to manage your list of outgoing call countries. You can view, add more countries or delete those no longer required.

How to create a VOIP Line?

A VOIP Line in DoorVaani is basically a SIP Account and is needed by you to register your SIP Device to DoorVaani SIP Server, so that you can make and receive VOIP Calls. You just need to choose a VOIP Line username of your choice and a strong password of your choice and save it in your DoorVaani account. You would need this username/password pair while you configure your SIP Device to connect/register itself to DoorVaani SIP Server.

To create the VOIP Line:

  1. Login into your DoorVaani account. (Don’t have a DoorVaani account? Signup for free!)
  2. You will see “My VOIP Lines” page as in the below image. You can also click on “MY DASHBOARD > VOIP Lines/Rates/Acct. Credit” menu to go to the “My VOIP Lines” page. Please enter a VOIP Line username of your choice and a password in the two input boxes and then click on the Add button.

    How to create a voip line?

    How to create a VOIP Line?

  3. VOIP Line username must start with an alphabet and should be of a minimum length of 6 characters. Both username and password are case sensitive. When you enter an acceptable VOIP Line username you will see a green checkmark as shown below.

    Acceptable VOIP Line username

    Acceptable VOIP Line username.

  4. On clicking the “Add” button the VOIP Line is created and listed on your “My VOIP Lines” page.
    after the voip line is added

    After the VOIP Line is added

    As soon as the VOIP Line is added it can be used immediately. If you need more than one VOIP Line, repeat the same process as above. You may want to add some talk-time balance on your VOIP Lines after creating them.

How to renew Inbound Channels?

Inbound Channels must be renewed before their expiry so that you can continue to use them. Inbound Channels once expired cannot be renewed. In that case (post expiry) you can buy new Inbound Channels but please be aware that you will incur one time setup cost for new channel purchases. It is advisable to use our “Auto Renewal of Inbound Channels” renewal feature to avoid loosing the channels and save your time.

To renew Inbound Channels please go to the “View Inbound Channels” menu under MY INBOUND CHANNELS in the left hand side vertical menu bar. Please see the following screen shot:

ViewInboundChannelsMenu

View Inbound Channels Menu

Once you are on the “View Inbound Channels” page, locate the channels block you want to renew. The Inbound Channels that are expiring soon will be highlighted in the “Status” column. You can also filter the results shown on this page to “Expiring Soon” using the drop-down box in the top of the page. Please select the number of channels you want to renew and then select the period of renewal. Once the renewal period is selected you will see the total cost of the renewal. Please see the following screen shot:

InboundChannelsRenewal

After making your selections please click on the “Add to cart” button. Once your order is in the shopping cart you will be able to checkout your shopping cart to complete your purchase. Your purchases will be immediately delivered to your account as soon as you pay for them.

Tip: If you have more than one Inbound Channel in the block, and you do not want to renew all of the Channels in the block, you can select a partial quantity for renewal.

How to set auto renewal of inbound channels?

You can set your Inbound Channels to renew automatically month after month and charge the renewal cost to your available account credit. Once set, these auto renewals happen 7 days before the expiry date of your Inbound Channels if sufficient credit to pay for the renewal cost is available in your account credit. On auto renewal you will get an email informing you of the completion with a link to the auto generated invoice. Set your Inbound Channels to auto renew to relieve yourself of manually renewing them. This article explains how to set auto renewal of your Inbound Channels.

Please log in into your DoorVaani account, if not already logged in, and then click on the “View Inbound Channels” menu under “MY INBOUND CHANNELS” on the left hand side. Please see the below image.

ViewInboundChannelsMenu

View Inbound Channels Menu

In “View Inbound Channels” page, please see the “Auto Renew?” column of drop-downs with options to set the Auto Renew to “On” or “Off”. Please select the option “On” and say OK to the confirmation message.

InboundChannelsAutoRenew

Inbound Channels Auto Renew Option

This will set your Inbound Channels to renew automatically provided you have sufficient credit available in your DoorVaani account. Just in case you do not want the auto renewals you can come back to this page at any time and set the Auto Renew to “Off”.

Inbound Channels

Our DID Phone Numbers come with 2 built-in channels and our Toll-free Phone Numbers have 300 built-in channels. What this means is, you can receive 2 simultaneous inbound calls on your DID Phone Number and 300 simultaneous inbound calls on your Toll-free Phone Numbers.

If your simultaneous inbound calls volume is more than what your available channels can handle, then you can buy extra inbound channels from us. These extra inbound channels are shared across all of the Phone Numbers in your DoorVaani account so the extra calls on any of your Phone Numbers will be able to use these channels.

How do I know if I have excessive inbound calls volume?

Our system continuously monitors your concurrent inbound calls on each of your Phone Numbers and in case it exceeds your available channels it alerts you via an e-mail. These alerting e-mails go out from our system the very next day and contains full details like which one of your Phone Numbers had those extra inbound calls, the time of the call etc., When you get such an e-mail, you will know that it is time to add some extra Inbound Channels to your account. You can also see the full details of the failed calls that could not be routed to you for want of Inbound Channels in your DoorVaani account. You can access these details including the caller id of the caller from the “Failed Inbound Calls” menu under “MY INBOUND CHANNELS” in the left hand side vertical menu bar. Please see the following screen shot:

FailedInboundCallsMenu

Failed Inbound Calls Menu

How to buy Inbound Channels?

Go to the “Buy Inbound Channels” page using the “Buy Inbound Channels” menu under MY INBOUND CHANNELS from the left hand side vertical menu bar. Please see the following screen shot:

BuyInboundChannelsMenu

Buy Inbound Channels Menu

On the “Buy Inbound Channels” page (see below), you can  enter the quantity (Number of channels) you want to buy and then select the period in months and add your order to the shopping cart. Once the order is in shopping cart you can checkout your shopping cart. Your purchases are immediately delivered to your account as soon as you make the payment.

BuyInboundChannelsPage

Buy Inbound Channels Page

Short Extension Numbers

You can assign short easy to use 2 digit, 3 digit or 4 digit unique extension numbers to each one of your VOIP Lines in your DoorVaani account. You can call other VOIP Line users in your DoorVaani account by simply dialing their short extension number. You can also call your own extension number to easily reach your Voice Mail box.

The extensions set up page can be reached from the left hand menu item ‘Extensions’ as shown below:

Extensions Menu

Extensions Menu

Once you are on the extensions page, simply enter your desired extension number(s) to your VOIP Line(s) and save your updates. Even if you have only one VOIP Line in your account, it is still advisable to assign an extension number so that you can easily reach your Voice Mail box.

Extensions page

Extensions Page

How to set auto renewal of phone numbers?

You can set your phone numbers to renew automatically month after month and charge the renewal cost to your available account credit. Once set the auto renewals happen 7 days before the expiry date of your phone number if sufficient credit to pay for the renewal cost is available in your account credit. On auto renewal you will get an email informing you of the completion with a link to the auto generated invoice. Set your phone numbers to auto renew to relieve yourself of manually renewing the numbers. This blog post explains how to set auto renewal of your phone numbers.

Please log in into your DoorVaani account, if not already logged in, and then click on the “View Phone Numbers” menu under “MY PHONE NUMBERS” on the left hand side. Please see the below image.

ViewPhoneNumbersMenu

In “My Phone Numbers” page, please see the “Auto Renew?” column of drop-downs with options to set the Auto Renew to “On” or “Off”. Please select the option “On” and say OK to the confirmation message.

AutoRenewDropDown

This will set your phone number to renew automatically. Just in case you do not want the auto renewals you can come back to this page any time and set the Auto Renew to “Off”.